Frequently Asked Questions

A. The Chess Empire or Amritsar Ivory Works is the oldest running chess manufacturing company on earth. We produce everything inside of our chess factories. There is nothing we outsource and that is a big reason that our flawless quality, design and workmanship remain same.
A. Producing the best quality chess sets and customer satisfaction is our goal so any of the purchase done will be the unique product for our customer and we guarantee for the best quality only not the cheapest. We have a standard of our Quality which is not comparable with any other trader or manufacturer.
A. Absolutely, you can order anything with us which is out of stock and we will immediately manufacturer it and let you know the dispatch date.
A. The Chess Empire can send the goods worldwide with the assurance of safest international packaging with easy tracking data with the proof of dispatch.
A. There are no hidden charges like will be paid by any customer after the completion of payment. The information details of the purchase with the tracking number will be sent to you .
A. The Chess Empire is largest chess manufacturer from India where we produce everything with excellence and best .We purchase the best material directly from the forest departments of different states, We salaries of our workers are very high compare to all other manufacturers who are producing many chess set in their sweatshop and compromising on quality, purchasing cheap materials, We provide our works free Electricity ,Free Houses and medical facility 24 hrs and overall we have healthy environment in our chess factories .These healthy and happy environment helps us to get the best chess set workmanship of the world.
A. The Chess Empire is using multiple payment modes which are absolutely secure.
  • * All Credit Cards/Debit Cards.
  • * Paypal Service.
  • * Bank transfers.
  • * Veem Service.
  • * Many other safe payment gateways.
A. We will be happy to make any custom made chess design according to the requirements .The Chess Empires offers you to customize any of your thought in real with us. The price can be offered only after the specification of the design and we assure you to manufacturer the chess set exactly same the way you want to see it.
A. We can differ the categories like Wood chess pieces and Luxury Chess pieces .In all our Wood chess pieces categories we use double weighted according to the base diameters and sizes and we try to put maximum weight in it and Luxury chess pieces diameter are bigger compare to the wood chess pieces and we get more space to put the maximum weight in this category. It is not easy here to describe the actual weight in both categories.
A. There is a lot difference in Ebonized and Ebony Chess sets as Ebonized Chess products are made of boxwood which we have stained it as black so the product should look similar like black ebony but later after couple of years the jet black color of ebonized will be faded to the lighter black year by year but ebony wood is naturally black and heavy compare to other woods. We are proud that we are having the largest stock of Ebony wood as well to create the most beautiful chess sets. Genuine Ebony is very hard and heavy.
A. Yes, We can repair any of the chess set with the missing pieces or the broken pieces. We are using the best alloy tools and equipments with the best lathes technology and we have everything inside house and we warmly welcome to those customers who wants to repair their chess sets or complete the missing pieces.
A. We are offering you Layaway Program where you can buy anything and pay whenever you feel comfortable with easy terms and conditions.
A. The Chess Empire offers you absolutely free shipping for all the products. There is no doubt the price is including the shipping cost only.
A. Our all chess products are shipped according to the destinations and best shipping service available, which can be easily, track by the customers during transit. The Chess Empire will send a proof of dispatch and the link to track the packages smoothly. We are using FedEx, DHL, TNT and Indian Speed Post service usually.
A. You can contact us. info@thechessempire.com